Privacy Policy — One Community Hub

One Community Hub ("we," "us," or "our") is a Canadian non-profit organization dedicated to supporting youth and families facing barriers across the Greater Toronto Area, with a special focus on minority and newcomer communities. We are committed to protecting the privacy and personal information of everyone who interacts with our organization, including participants, families, volunteers, donors and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website or participating in our programs, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only to the extent necessary to operate our programs and communicate with our community. The types of information we may collect include:

1.1 Information You Provide Directly

Contact information such as name, email address, phone number and mailing address
Date of birth or age range (for program eligibility purposes)
Background information such as country of origin, immigration status and language preferences, where relevant to specific programs
Emergency contact details for program participants
Donation and payment information (processed securely through third-party payment processors)
Volunteer and staff application information, including resumes and references
Any information you submit through our contact forms, event registrations or newsletter sign-ups

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and general geographic location
Browser type and device information
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 7 below)

1.3 Information About Minors

Our programs serve youth as young as 6 years of age. Where participants are under 18, we require consent from a parent or legal guardian before collecting personal information. Parents and guardians may contact us at any time to review, update or request deletion of their child's information.

2. How We Use Your Information

We use personal information for the following purposes:

To register participants and deliver our programs, workshops and community events
To communicate with participants, families and caregivers about program schedules, updates and opportunities
To send newsletters and event invitations to subscribers who have opted in
To process donations and issue tax receipts (once charitable status is obtained)
To evaluate program effectiveness and report to funders and community partners
To respond to inquiries and provide customer support
To comply with legal obligations and protect the safety of participants
To screen and onboard volunteers and staff

We will not use your personal information for any purpose other than those described above without your prior consent.

3. Disclosure of Personal Information

We do not sell, rent or trade personal information to third parties. We may share information in limited circumstances:

3.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our website, processing payments, managing communications, or delivering programs. These parties are contractually bound to use information only for the purpose for which it was shared and to maintain appropriate security.

3.2 Funders and Partners

We may share aggregate, non-identifying program statistics with funders and community partners for reporting purposes. We will never share individually identifiable information with funders without your explicit consent.

3.3 Legal Requirements

We may disclose personal information if required by law, court order or government authority, or if we believe disclosure is necessary to protect the safety of any individual or the rights of our organization.

3.4 Organizational Transitions

In the event of a merger, acquisition or significant organizational change, personal information may be transferred to a successor organization, subject to equivalent privacy protections.

4. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by applicable law. Program participant records are typically retained for a minimum of seven (7) years following the end of participation to satisfy funder reporting obligations. Donor records are retained in accordance with CRA requirements. You may request deletion of your information at any time, subject to legal retention requirements.

5. Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized use of your information.

6. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to the use of your information (subject to legal and contractual limitations)
Request deletion of your information, where legally permissible
File a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca)

To exercise any of these rights, please contact our Privacy Officer at the information listed in Section 9.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic and personalize content. You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some features of our website may not function properly if cookies are disabled.

We do not use cookies for advertising or to track users across third-party websites.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook, TikTok) and partner organizations. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Contact Our Privacy Officer

If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact:

Privacy Officer
One Community Hub
Email: info@onecommunityhub.ca
Phone: 416-613-4873
Toronto, Ontario, Canada

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

This Privacy Policy was last updated on May 26, 2026.